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Cook County Uber injury attorneyBy: Tim Tomasik, Pat Grim, and Lindsay Proskey

Uber investigators are overworked, underpaid, and in many cases have no experience qualifying them to examine thousands of serious reported incidents, according to an internal memo obtained by CNN. The 26-page memorandum revealed employees on Uber’s special investigation unit (“SIU”) routinely faced “serious level of stress and anxiety” related to massive caseloads handling the most severe incidents reported to the company, including verbal threats, physical and sexual assault, rape, theft, and serious traffic crashes. The internal document highlights the ride-share giant’s concerns about lost revenue from riders who learn about specific cases and hold a lasting impression that Uber is “unsafe” and “not worthy of their trust” after acknowledging CNN had actually underreported the incidence of sexual assaults.

As of May 2018, Uber's SIU consisted of approximately 75 people, whom the memo documents struggled to handle nearly 1,200 cases per week, (62,400 annually), with team members reporting stress, anxiety, and depression. The memo stated six of Uber’s investigators “were experiencing profound stress requiring clinical care” and that "although some reports shared with the SIU [were] frivolous” that “most of the cases reported have some basis of substantiation.” 

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